Terms & Conditions

Please take some time to review this Agreement. Use of our services constitute your acceptance of these terms and conditions.

The Alteration Studio will begin to perform the Services only upon receiving full payment from the Customer for the Service(s). Service(s) provided are based on the measurements provided at the time of the Customer’s first fitting. Any changes in Customer’s measurements after the first fitting which cause additional or different Service(s) to be performed will be subjected to additional charges.

All articles must be inspected and customer’s dissatisfaction, if any, shall be made known at time of collection (Within 5 working days), The Alteration Studio shall not be responsible for subsequent complaints.

All claims must be made within 5 working days of receipt of the delivery date. If the garments should be damaged/lost while in the Alteration Studio’s custody, such liability shall based on the depreciated value of the article, not exceeding 5 times the alteration charges of the affected garment, and capped at a maximum of $100 per item. In the event of a customer complaint, the Customer undertakes to give Reward Laundry the opportunity to rectify all works. A one-time complimentary redo of the work will be given to ensure customer satisfaction. Subsequent redo will be chargeable at the original price.

A tolerance of 2cm shall be applied to the pattern measurements that relate to the manual measurements.

Cut out fabrics will be recycled unless customer specifically requests otherwise.

All garments must be cleaned before alteration, we reserve the right to reject customer’s item.

Item not collected after 30 days will be donated to charity.

The Alteration Studio will not be responsible for any pre-existing condition that is not apparent upon visual inspection of the items.

Payment of the price shall be made in full upon the date of the order.

Use of the The Alteration Studio Services implies that all terms and conditions concerning orders, as outlined on the receipt and website have been accepted and agreed to.